Compliance reference

SMS Opt-In Example

This page illustrates the SMS consent flow used by service businesses that operate on the Exoserva platform. It is provided as a public reference for The Campaign Registry (TCR), mobile carriers, and anyone reviewing the Exoserva A2P 10DLC campaign. It is not a live signup form.

The example checkbox below uses "Exoserva" as a concrete brand name so the disclosure text is verifiable. On a contractor's live booking page, "Exoserva" is replaced with that contractor's own legal business name; the rest of the disclosure (frequency, rate, and STOP/HELP instructions) is identical.

Registered A2P 10DLC campaign scope

The A2P 10DLC campaign registered with The Campaign Registry (TCR) for this brand is a Customer Care (transactional) campaign covering appointment confirmations, technician ETA / on-the-way alerts, estimates, invoices, and payment receipts. No marketing or promotional SMS is sent under this brand. If a Marketing use-case campaign is ever registered, it will appear here as a separately disclosed opt-in surface with its own independent consent checkbox.

How end users opt in

  1. A homeowner books a service (e.g. HVAC tune-up) on the booking page of an Exoserva-powered contractor, or schedules over the phone or in person.
  2. The contractor's booking page shows an unchecked-by-default SMS consent checkbox next to the phone number field, scoped to transactional service messages (appointments, ETA, estimates, invoices, payment receipts). No SMS is sent unless the end user explicitly checks the box and submits the form. SMS consent is independent of the Terms of Service and Privacy Policy agreement, and is not a condition of receiving service — the customer may book without ticking the box.
  3. For phone or in-person scheduling, the technician reads the transactional disclosure verbatim and records the customer's explicit verbal consent. Each consent grant is timestamped, attributed to the staff user who captured it, and stored in the Exoserva audit log as proof of consent.
  4. The end user can revoke consent at any time by replying STOP to any message, or by contacting the contractor directly.

Example consent form

The form below is a static example. Submitting it does not send a message or create an account.

U.S. phone format, e.g. +1 (512) 555-1234

What end users receive after opting in

After ticking the consent checkbox above, the contractor's business number sends only the following transactional service messages:

  • Appointment confirmation with date, time, and service address.
  • Technician on-the-way / ETA notification.
  • Estimate ready for review.
  • Invoice sent with a link to view and pay.
  • Payment receipt.

Consent is never purchased, rented, transferred between brands, or shared with third parties. The checkbox is not a condition of receiving service — a customer can book without ticking it. No marketing or promotional SMS is sent under this brand.

Stopping messages & getting help

Reply STOP to any message to unsubscribe from all messages from that number. Reply HELP for help. Standard message and data rates may apply.

You can also contact the contractor directly, or change your SMS preferences in your account settings if you have an active customer profile.